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Government Awards
The following award categories celebrate excellence in digital services across government agencies and their outstanding performance on their Informational Websites. There are 2 award sub-categories here: Nomination-based awards and WOGAA-based awards.
Last updated 6 May 2025
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Nomination-based Awards
[Updated!] Most User-Centric Website
This award category recognises the Government Website that collaborates the most with their users through effective feedback collection methods, user testing, and analysis to enhance user experience.
[Updated!] Best Accessibility
This award recognises the website that excels in both automated accessibility scans on Oobee and manual evaluations, ensuring that people of all abilities can easily access public information and have the best user experience.
Best Usability
This award recognises the website with the best usability based on a pre-screening using GovTech’s Digital Services Standards (DSS), accessibility guidelines, and evaluations by a panel of expert judges and members of the public based on usability heuristics.
Most Popular Website
This award recognises the most popular Government Informational Website, determined by live voting during the award ceremony.
WOGAA-based Awards
[Updated!] Best Discoverability*
This award recognises agencies that have implemented effective internal search solutions and achieved the best SEO score on WOGAA Inspect - enabling users to quickly and easily find the information they need within their websites.
Best Functionality*
This award recognises the agencies that have achieved the best combination score of WOGAA Page Load Time and Discoverability across all Informational Services.
Best Improvement*
This award recognises the largest improvements made by an agency with the highest overall increase of WOGAA Page Load Time and Discoverability scores from the start to end of the qualifying period.
Best Customer Satisfaction Score (CSAT) for Transactional Services*
This award recognises agencies that exceed user expectations with the best customer satisfaction scores from WOGAA Sentiments.
*Public officers can view government agency rankings and find out more about the award categories on the WOGAA Portal.