Government Awards

[New!] Best User Engagement

This award recognises the website that drives exceptional user engagement by leveraging tools and best practices to create user-centric experiences and outcomes.

View the Evaluation Process here.

Best Accessibility

This award recognises the website that excels in both automated accessibility scans on Oobee and manual evaluations, ensuring that people of all abilities can easily access public information and have the best user experience.

View the Evaluation Process here.

Best Usability

This award recognises the website with the best usability based on a pre-screening using GovTech’s Digital Services Standards (DSS), accessibility guidelines, and evaluations by a panel of expert judges and members of the public based on usability heuristics.

View the Evaluation Process here.

Most Popular Website

This award recognises the most popular Government Informational Website, determined by live voting during the award ceremony.

View the Evaluation Process here.

Best Discoverability*

This award recognises agencies that have implemented effective internal search solutions and achieved the best SEO score on WOGAA Inspect - enabling users to quickly and easily find the information they need within their websites.

Best Functionality*

This award recognises the agencies that have achieved the best combination score of WOGAA Page Load Time and Discoverability across all Informational Services.

Best Improvement*

This award recognises the largest improvements made by an agency with the highest overall increase of WOGAA Page Load Time and Discoverability scores from the start to end of the qualifying period.

Best Customer Satisfaction Score for Transactional Services (TS CSAT)*

This award recognises agencies that exceed user expectations with the best customer satisfaction scores from WOGAA Sentiments.