The Digital Services Awards is an annual event that recognises government agencies and private sector websites who have delivered excellent digital services through websites for the public, including individuals who have actively contributed to enhancing these services.
The categories “Best Accessibility”, “Best Search Engine Optimisation”, “Best Customer Satisfaction for Transactional Services”, “Best Functionality” and “Best Improvement” are evaluated using the Whole-of-Government Application Analytics (WOGAA) platform.
Developed by the Government Technology Agency of Singapore (GovTech), WOGAA monitors real-time performance of government websites and digital services. It presents key information such as website traffic, user feedback, recommendations to improve site performance, as well as benchmarks against Whole-of-Government (WOG) averages in a single dashboard.
Depending on the award category, winners are selected based on technical scores or evaluations by judging panels comprising private and public sector tech experts, and citizen evaluators. For example, shortlisted entries for “Best Usability” will be further assessed by up to 100 citizen evaluators, while the “Most Popular Informational Website” will be awarded based on live attendee votes during the award ceremony.