2021 Winners
Winners of the 2021 digital services awards
Last updated 6 May 2026
Thank you to our panel of judges, attendees and citizens who have nominated and voted to make this event a success. For more information on the details on each category and agency classification, please go to our page on Award Categories.
Best Usability
Winner
Best Improvement
Early Childhood Development Agency
Best Customer Satisfaction for Transactional Services (TS CSAT)
Category A
Land Transport Authority (LTA)
Category B
Singapore Customs
Category C
Ministry of Health
Best Accessibility
Category A
Defence Science and Technology Agency
Category B
Civil Aviation Authority of Singapore
Category C
National Heritage Board
Best Functionality
Category A
Tote Board
Category B
Public Utilities Board
Category C
National Heritage Board
Best Search Engine Optimisation (SEO)
Category A
Tote Board
Category B
Public Utilities Board
Category C
National Heritage Board